Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, have taken possession of the goods.

In order to use your right of revocation, you must notify us (Jordan GmbH, Philipp-Reis-Strais&szlig 2, 79761 Waldshut-Tiengen, Germany, , Telefon: +49 7741-6815-0 , Fax: +49 7741-6815-17 by means of a clear declaration (e.g. a letter sent by post, fax or email). letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample cancellation form for this purpose, which is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of usage of the right of cancellation before the end of the cancellation period.


Consequences of cancellation:

If you withdraw from this contract, we must return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless explicitly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods, up to a value of 50 euros. If the value of the goods exceeds 50 euros, we shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to inappropriate handling of the goods which is not necessary for testing the quality, properties and functioning of the goods. 

Exclusion of the right of cancellation 

The right of cancellation does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Sample cancellation form

(If you wish to cancel the contract, please complete and return this form.)

– To Julia Heim, Philipp-Reis-Strasse 2 , 79761 Waldshut-Tiengen,, Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the customer(s)

– Address of the customer(s)

– Signature of the customer(s) (only in the case of paper communication)

– Date

(*) delete inapplicable.

This Cancellation policy  was created with the Trusted Shops Rechtstexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.


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